I don't typically have issues with DOA and have been shipping for 8+ years. If DOA were to happen, just take a good picture of the dead, still in the bag. Send the picture(s) along with your Order # and contact info to Sara at: LRBaquatics.firstname.lastname@example.org She and I will work with you to make things right!
We ship on Wednesdays via USPS 2-3 day Priority delivery. Livestock ships best on Wednesdays as delivery should be on Friday or Saturday. If your order is completed by 5pm EST on Tuesday, you'll receive tracking information Wednesday night. Otherwise, your order is shipping out the following week.
*FYI- Occasionally confirmation or tracking emails have been received in spam/junk folders.